Privacy Policy
General
Nora Lane Home respects customer privacy and uses customer information to operate a furniture store that is clear before checkout. This Privacy Policy explains what information we collect, how we use it, when service providers may help us process it, and how customers can contact us with privacy questions.
By using this website, contacting support, creating an account, saving products, or placing an order, you agree that Nora Lane Home may handle information as described in this policy.
Information We Collect
We may collect information that you provide directly, information created during checkout or support, and limited technical information from the website. This may include:
- Name, email address, phone or WhatsApp number, billing address, shipping address, and account details.
- Product links, room measurements, finish preferences, order number, delivery ZIP code, and support messages.
- Photos or files you send for room-fit review, damage review, return review, or delivery support.
- Website activity such as pages viewed, cart actions, saved products, device type, browser, cookies, and security logs.
How We Use Information
We use customer information to answer product questions, process orders, review stock, arrange shipment, send tracking, provide customer support, handle returns and refunds, prevent fraud, maintain checkout security, improve product pages, and measure website performance.
If you ask for pre-order help, we may use your product link, room dimensions, doorway notes, and delivery ZIP code to provide furniture fit guidance before checkout.
Payments and Checkout
Checkout is handled through WooCommerce and the active payment provider. Nora Lane Home receives the order and payment status information needed to fulfill and support the purchase. We do not intentionally store full credit card numbers on the public website.
Standard furniture purchases are one-time purchases, not subscriptions. Prices are shown in USD, and available payment methods are displayed during checkout before an order is placed.
Before placing an order, customers can review the cart, Shipping Policy, Return & Refund Policy, and Terms of Service.
Cookies and Website Technologies
Our website may use cookies and similar technologies for cart function, login sessions, checkout security, saved preferences, analytics, performance measurement, and advertising measurement. This may include Google advertising or analytics technologies when campaigns are active. Most browsers allow customers to block or delete cookies, but essential store features may not work correctly without them.
Service Providers and Third Party Applications
We do not sell personal information. We may share limited information with service providers that help operate the store, including payment processing, hosting, email, analytics, fraud prevention, shipping, customer support, tax or accounting, and legal compliance.
These providers should use the information only to provide services to Nora Lane Home or to meet legal, fraud-prevention, and security obligations.
Your Privacy Choices
Customers may contact us to request access, correction, or deletion of eligible personal information where legally available. Some order, tax, fraud prevention, legal, security, or support records may need to be retained even after a request.
You may unsubscribe from marketing messages when an unsubscribe option is available, or contact support for help. Nora Lane Home does not sell personal information, and customers may still contact us with a privacy preference request.
Data Security and Retention
We use reasonable administrative, technical, and service-provider safeguards designed to protect customer information. No website, checkout tool, email system, or internet transmission can be guaranteed perfectly secure.
We keep order, payment status, support, return, refund, and website records for as long as needed to operate the store, meet legal obligations, resolve disputes, prevent fraud, and improve customer support.
Children’s Privacy
Nora Lane Home is intended for adult shoppers. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can review it.
Contacting Us
If you have trouble accessing this policy, need privacy help, or have questions about account, order, delivery, return, refund, or product information, contact Nora Lane Home Support.
Email: [email protected]
WhatsApp: +5083221340
Business hours: Monday-Friday, 9:00 AM-6:00 PM
Response time: Usually within 24 hours
Updates to This Policy
We may update this Privacy Policy as our store, checkout tools, service providers, or legal requirements change. The latest version will be posted on this page.
Last updated: June 20, 2026
